FAQ
👜 When will my order arrive?
All orders are shipped directly from our warehouse in Germany. Delivery times depend on your location:
Germany: 2–4 business days
Poland, Czech Republic, Slovakia, Lithuania: 3–6 business days
Other EU countries: 4–7 business days
Once your order is shipped, you’ll receive an email with your tracking number so you can monitor your delivery in real time.
🌍 Do you ship internationally?
We currently ship exclusively within the European Union (EU) to ensure fast and reliable service.
You can check delivery availability by entering your address at checkout.
🔍 How can I track my order?
When your package leaves our warehouse, you’ll receive a shipping confirmation email containing your tracking link and number.
You can click the link anytime to view the latest updates on your shipment.
💳 What payment methods do you accept?
We offer secure and widely recognized payment options, including:
Visa
Mastercard
Klarna
All payment information is encrypted to ensure your safety and privacy.
⏳ What should I do if my order is delayed?
Most packages arrive within the expected timeframe, but delays can occur due to weather, holidays, or courier issues.
If your order hasn’t arrived on time, please contact us at info@gotylo.com with your order number, and we’ll look into it immediately.
🔁 Can I return my purchase?
Yes, returns are accepted within 14 days of delivery if the item is:
Unused
Undamaged
In its original packaging
Please contact us before returning any product so we can provide the proper return instructions.
❗ What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please email info@gotylo.com within 7 days of delivery.
Include your order number and clear photos of the item and its packaging.
We will arrange a replacement or refund as quickly as possible.
💬 Need additional help?
Website: www.gotylo.com
Email: info@gotylo.com
Phone: +49 157 9034 2786
Owner: Konrad Eckstädt
Address: Gartenstraße 11, 50765 Chorweiler, Germany
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)
Your satisfaction matters to us — we aim to make every shopping experience smooth, secure, and enjoyable.
